Liberty Mutual Holding Company Inc.  (DUNS 06-721-5763) based at 175 Berkeley Street, Boston, MA 02116. Phone 617-357-9500 URL  Interesting that their corporate website’s header reads: “We believe progress happens when people feel secure”  

Their NAIC (National Association of Insurance Commissioners) Profile  reports a sales volume of $38,308,000,000 (Yes, $38 BILLION) Wikipedia states it was founded in 1912 as Massachusetts Employees Insurance Association.  Using primary NAICS of 524126 with a secondary of 522320. 

NAIC rates insurance companies with a National Complaint Index Report. The website explains: “The complaint index is used to compare a company’s performance to other other companies in the market.  The National Complaint index is always 1.00. This means a company with a complaint index of 2.00 has a complaint index that is twice as high as expected in the market.

As of April 19, 2021 LIBERTY MUTUAL’s complaint index was 2.2!

The Rippoff Report

According to The Ripoff Report website LIBERTY MUTUAL has numerous listings of what they call “Bad Faith- Denies or Minimizes Paying Claims.”

Better Business Bureau

Better Business Bureau(r) has the following statement on LIBERTY MUTUAL’S BBB listing:  “Please note that BBB does not handle complaints regarding the outcome of an insurance claim.”

Note: Prior to the BBB’s change of policy I submitted Customer Review 208435 shown below without response from the Presidential Service Team.

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